A Model of Strategic Human Capital Management

This guide was written by the U.S. General Accounting Office (GAO) for government agency managers, but has information that is useful to nonprofits. It is a best practices article, with mini case studies from various government agencies. It posits that effective human capital is based on two ideas: that people are assets whose value can be enhanced through investment and that an organization’s human capital approaches should be designed, implemented, and assessed by the standard of how well they help the organization achieve results and pursue its mission. The GAO argues that organizations can strengthen their human capital management by focusing on the following areas: leadership, strategic human capital planning, acquiring, developing and retaining talent, and results-oriented organizational culture.

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