The Balanced Scorecard and Nonprofit Organizations

The author explains how the balanced scorecard translates to nonprofit organizations, where the strategy is based on the mission and the central constituents are recipients of the organization’s services but also include other stakeholders, such as donors. It provides case studies of how two organizations have used the balanced scorecard: the Boston Lyric Opera and Teach For America. The Teach For America example is particularly useful because it shows how the balanced scorecard was used in human capital decisions.

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